FREQUENTLY ASKED QUESTIONS
We have listed below some of the most frequently asked questions please read and if you cannot find the information you are looking for contact us and we will be happy to help you.
ARE TREATMENTS PAINFUL?
We make every effort to ensure that treatments are as pain-free as possible; we use the most effective anaesthetics available.
WHO PERFORMS THE TREATMENTS?
All treatments are either performed by doctors or fully qualified technicians.
HOW MUCH DOES A CONSULTATION COST?
Some of our treatments require a consultation, so the Doctor(s) can assess your skincare needs. We charge £50 for our consultations however this will be taken out of the treatment price. This means if you have a treatment here, your consultation will be free.
HOW DO I KNOW THE DOCTOR IS PROPERLY QUALIFIED?
We are trained in the UK and have been qualified for over 20 years. We have attended specialist training for all of the procedures we offer. We are also registered with the General Medical Council.
Our Aesthetic certificates are available here for you to peruse.
IS THE CLINIC REGULATED AND INSURED?
Yes. The practitioners working in the clinic are registered with the General Medical Council and are fully accredited and insured.
WHAT IF A PROBLEM OCCURS AFTER TREATMENT?
We have a follow-up program, and will see or talk to you promptly if you have any concerns.
WHAT IF I HAVE A COMPLAINT?
If, for any reason, you are unhappy with a treatment, or would like to comment on the service provided, please contact us at the clinic. We will endeavor to deal with any issues as promptly as possible.
CAN I HAVE TREATMENTS DONE ON THE SAME DAY AS THE FIRST CONSULTATION?
We want you to make informed decisions about your treatments and sometimes it is possible to receive treatments on the same day, however, for some treatments, tests are required before we can move forward with a procedure.
WHAT PAYMENTS DO YOU TAKE?
We take cash, credit and debit card payments.
CAN TREATMENTS BE REFUSED?
Keeping your safety in mind is paramount to us and if the doctor following a clinical assessment thinks that a treatment would not be safe or beneficial for you, a procedure can be declined.